Clear support from checkout to delivery
We want ordering car care products to feel straightforward. This page explains what to expect after placing an order and what to do if something is not right.
Order processing
Once your order is placed, you will receive an order confirmation using the contact details provided at checkout. We prepare orders carefully and will contact you if we need any information before dispatch.
Please check your delivery address and contact details when ordering. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered the dispatch process.
Shipping charges and delivery estimates
Available delivery options, shipping charges, and any estimated delivery times are shown during checkout before payment. Estimates are not guaranteed arrival dates and can be affected by the destination, courier operations, public holidays, weather, or other events outside our control.
Where tracking is available, the relevant details will be sent after dispatch. Tracking updates can sometimes take time to appear after a parcel enters the courier network.
Receiving your order
Please inspect your parcel as soon as it arrives. If an item is missing, incorrect, damaged, or appears to have leaked in transit, keep the product and packaging and contact us promptly. Include your order number, a description of the issue, and clear photographs where relevant so we can review it efficiently.
Returns
If you would like to request a return, contact us before sending anything back. Return eligibility depends on the item, its condition, the reason for return, and any applicable consumer rights. We will confirm the available next steps and provide return instructions where a return is approved.
Unless we confirm otherwise, products should be unused, unopened, and returned with their original packaging in a condition suitable for inspection. For safety and quality reasons, some opened, used, personalised, clearance, or hazardous goods might not be eligible for a change-of-mind return.
Do not send a return to us without approval, as it might not reach the correct location or contain the information needed to identify your order.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and assessed. The time taken for funds to appear can vary by payment provider. Original delivery charges and return shipping costs might not be refundable unless the item was incorrect, damaged, defective, or applicable law requires otherwise.
Need help?
Contact us with your order number and the email address or phone number used at checkout. We will review the details and help you find the fairest practical solution.
Nothing on this page limits any rights available to you under applicable consumer law.